louie Learning: Service Cloud

Service Cloud is one of the world’s most popular and highly rated customer service software solutions. Whether by phone, web, chat, or email, this incredible software enables agents and customers to quickly connect and solve problems. Service Cloud promises to help improve productivity and automate services processes, and it certainly delivers! If your business is the market for an all-in-one customer service platform, you can stop your search now.

Salesforce has been on the customer service SaaS application train since 2009, when they debuted Service Cloud for the first time. In terms of platform goals, little has changed in the last decade. Sold as the one-stop-shop to improve the customer-to-agent relationship, be that via phone, chat or email, we’ve seen heavy investment since launch to ensure a best-in-class customer experience platform.

Built on top of the core Salesforce Platform, objects such as Contacts or Accounts may seem familiar to users of both tools, as well as some Case Management features. The Service Cloud learning curve is low, which is useful when hundreds of potentially high turnover employees are using the platform daily.

If one or more of these topics sound familiar, send us an email or submit our Contact Us form to learn more about how we can help:

If you choose louie inc for your installation we shall include, but not limit to, the following categories. Add ons to this core integration are available upon request.